Training
Training on servitization and advanced service development
ASAP provides managerial and academic training on servitization and the development and management of integrated services in enterprises. The goal is to actively contribute to the innovation of companies and professionals involved through the sharing of advanced skills and notions.
The professional and academic training offered by ASAP provides a unique opportunity to access knowledge developed over 20 years of scientific research by professional researchers in collaboration with managers, entrepreneurs, and industry consultants.
The result is exceptionally comprehensive and innovative training courses aimed at classes of university students, managers, and companies.
Our training courses for enterprise innovation
Training on servitization and all related skills and disciplines is for us at ASAP a fundamental tool for the competitiveness of today’s and tomorrow’s enterprises.
Professors, researchers, and analysts from the four-member universities and other research centers, as well as consultants and managers from companies participating in the community, contribute to the training activities.
To promote knowledge in the areas of interest and train competent professionals capable of implementing change.
Academic Training
We contribute to academic training through regular teaching assignments given to ASAP professors and researchers. Courses are offered annually in both the first and second semesters to students in Undergraduate and Graduate Engineering and Economics & management courses at participating universities. Over time, course offerings have expanded to include disciplines such as Service Design and management, Servitization of Manufacturing, Product-Service Systems, Smart Services, and Service Innovation
In such courses, managers from ASAP member companies are often called upon to provide testimony on best practices, issues, projects, and opportunities for placement, employment, and professionalization within servitization initiatives and for professional figures in customer service & support departments.
The Project
A source of pride for ASAP is the activation, in the 2021-22 academic year of a first-level university master’s degree program at the University of Eastern Piedmont, one of the founding universities.
This project, which involves many ASAP professors and researchers, is called Master’s Degree in Servitization in the Automotive Sector and is aimed at managers of companies operating in supply chains in the automotive and industrial vehicle sector, dealer networks, and the service network of these supply chains.
Professional Training
We provide vocational training through short courses, both standard and customized, to meet the specific needs of companies.
Participants may come from different companies or constitute the staff of a single client company. Over the years, ASAP has collaborated with various companies, associations, and training institutions to deliver servitization training courses, including support for the certification of the skills and professional figure of the servitization manager.
The professional training offered by ASAP covers all the key skills needed for servitization, including service design, sales and management, servitization project management, spare parts logistics, and operations management in service networks.
We also conduct courses and interactive workshops on the use of digital technologies such as IoT, Digital Twin, Artificial Intelligence, Simulation, and Virtual and Augmented Reality for servitization. Finally, we provide support for the training, development, and certification of the skills and professional figure of the servitization manager, and some of our lecturers are certified according to the CEPAS specification.
The Project
We have provided training courses dedicated to service managers of large companies such as Leonardo Company and Ricoh Europe, or medium-sized companies such as Agelantoni Test Technologies.
We also collaborate with confindustrial and trade associations, such as Acimac, Amaplast, Ucima, Ucimu, and Anie, and with training bodies and agencies such as the School of Capital Goods.
We have also collaborated with the Unioncamere chamber system.
Benefits
The training on servitization and advanced services
Acquiring innovative skills in servitization and service management is an essential step for all companies that want to remain competitive and respond effectively to current changes.
Likewise, choosing training in these areas enables professionals to fill strategically important positions in the marketplace. Benefits of servitization training include:
- Learning the tools to respond to current business issues and cope with market uncertainties.
- Develop an innovative vision of the offering, so as to better satisfy customers and establish long-term loyalty mechanisms.
- Gain a competitive advantage in the marketplace over companies and professionals who do not seize the opportunities offered by change.
- Apply servitization strategies and new technologies to make the company more effective, efficient and sustainable through digital and strategic evolution.
- Increase the weight of your company and brand in the marketplace by playing a leading role in innovation.
Check out our events on the website or contact us for information.